Continuing Education

Financial Services

Universal Banker Certificate

Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business. By completing the ABA Universal Banker program, you’ll be able to grow into your role as a reliable point of-contact for customers.

CERT-UBC-01 
Investment: $1,299

For more information, call 856-776-2372

Customer Service Representative Certificate

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections. By completing the ABA Customer Service Representative program, you’ll strengthen your ability to provide a quality customer service experience. 

CERT-CSRC-01
Investment: $299 

For more information about this program call 856-776-2372