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Blackboard - Frequently Asked Questions

The semester began and I still can't log in, who should I contact?
Please fill out this webform for faster service compared to calling 856-691-8600 ext. 480.
Any student that added or switched to a Blackboard course on or after the first day of the semester must fill out the webform.

Blackboard web page does not load properly, why?
Reason1: Some anti-virus/spyware/adware software programs have been known to restrict or deny Blackboard pages from loading properly. In some cases the Login page for Blackboard does load at all. If you are experiencing errors loading pages of Blackboard please consider disabling or lowering your security levels.

Reason2: The browser being used has been configured NOT to accept cookies (see Technical Requirements).

I am unable to download files in my class, why?
Reason 1: Pop-up blockers cause technical problems in Blackboard. It is recommended to disable pop-blockers while using Blackboard.

Reason 2: Posted course materials that are not PDF nor HTML files are blocked by web browsers - visit Manual (Student) then locate, How do I VIEW, DOWNLOAD, or PRINT files" from the Course Content page.

I am unable to attach a file, send email, post a discussion, use chat, use the calendar, and view areas such as Assignments, Quizzes, or Tests?
Reason 1: Your computer is not configured correctly see Technical Requirements.
Reason 2: Your instructor may have placed a time/date restriction on when areas are available to students.
Reason 3: Your browser may need a tune up, go to http://www.webct.com/tuneup.

What is an Access Code?
After a successful Login to Blackboard students may be prompted to enter an access code. A handful of CCC courses require an access code in order to view proprietary materials provided by the book publisher. Typically, courses will have a 15 day temporary access code but once expired students will no longer be able to access the course without puchasing an access code. Books purchased through the college bookstore usually will include the access code in a booklet bundle. Access codes are normally located in the other side of the front cover or the back cover of the booklet. Students purchasing used books or borrowing books will need to purchase the access codes through online(Vista/CE License) or the college bookstore.

Where can I get help?
Please fill out this webform for faster service compared to calling 856-691-8600 ext. 480.



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