Continuing Education

Retail & Customer Service

 

Retail Industry Professional

The retail Industry Professional program helps train and advance both entry-level retail associates and first-time job seekers. Upon completion, students are eligible to sit for the National Retail Federation's exam that leads to certification in Retail Industry Fundamentals. The cost of the certification exam is included.

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Customer Service & Sales Professional

The Customer Service & Sales Professional program helps entry-level sales and service associates learn skills related to frontline work in retail. It is also designed for sales and service associates looking to expand their skills in retail and other sales and service focused industries. 

Students taking the course will learn:

  • Products and services
  • Assessing and meeting customer needs
  • Preparing for selling, gaining customer commitment and closing the sale
  • The basics of store operations and inventory control
  • The process of merchandising
  • Preparing for selling
  • Gaining customer commitment and closing a sale
  • Developing and implementing plans for selling and follow-up
  • The importance of common employability skills
  • Crafting a polished resume

Upon completion, students are eligible to sit for the National Retail Federation’s exams that lead to certifications in both basic and advanced Customer Service and Sales. The cost of the certification exams are included.

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Retail Management Certification

The Retail Management Certification program is designed for recently hired or promoted managers, as well as those interested in becoming a retail manager.

The course content includes:

  • Selling and service
  • Merchandising
  • Human resources
  • Operations
  • Administrative and financial accountability

Upon completion, students are eligible to sit for the National Retail Federation’s exam that leads to certification in Retail Management. The cost of the certification exam is included.

Click here to register for this course